Frequently Asked Questions

Table of Contents
Are my purchases tax deductible?
I tried bidding on an item in the last seconds of an auction but the system closed the auction early.
I can't remember my Password.
How do I update/change my MHAFC.ORG address, email or password?
I paid for an item today and my account still shows the item as unpaid.
What forms of payment does MHAFC.ORG accept?
How are items shipped?
When will my item ship?
Can I ship to a different address?
How are shipping charges determined?
Can an item be returned if it was damaged during shipping?
What are customer service hours?


Are my purchases tax-deductible?
When you purchase an item through MHAFC.ORG you are paying fair market value for the item, therefore, your purchase is not tax-deductible. If you make a monetary donation to a not-for-profit organization and you receive a service or product in return, the tax-deductible portion is the difference between the actual value of the item or service and the total contribution amount. For example, if you pay $75 for a product valued at $50, the difference between these two amounts ($25) is tax deductible to the fullest extent of the law.
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I tried bidding on an item in the last seconds of an auction but the system closed the auction early.
To view an auction in real time you must continuously click the refresh button to keep up with the auction clock. Although you start to enter a bid at 2.45:45 pm and the auction ends at 2:45:50 pm, the clock is still running as you type, and your bid may not be accepted and processed before the auction closes.
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I can't remember my Password.
Follow these steps to retrieve your Password:

Click the "Sign In" icon located on the upper left-hand corner of the MHAFC.ORG home page.

Click on "Click here to retrieve a forgotten password."

You must be a registered bidder and have completed all steps of the bidder sign-up process to use this.

Enter your email address. This email address must match your MHAFC.ORG account email address.

Your Password will be sent via email to the email address you used at the Registration process. Click on the "Request" Button.

Once your Password is received, click on the "Sign In" icon and register in the usual way. You will be asked to re-enter your credit card number for security purposes only. This verifies that you are the person requesting your password.

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How do I update/change my MHAFC.ORG address, email or password?
Follow these steps to update your MHAFC.ORG account information:

Click the "My account" link at the top or bottom of the home page.

From your "My account" page click on "Edit Personal Information."

Depending on what information you want to update, click on the area to be updated. The system will prompt you for either your Password or new Email Address, depending upon what area you have updated. You will be sent a confirmation email.

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What forms of payment does MHAFC.ORG accept?
MHAFC.ORG accepts Visa, MasterCard and Discover.
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How are items shipped?
Once an auction has ended, and provided the merchandise will be shipped, it will be shipped via the best method. Items may also be picked up at the MHAFC office unless otherwise stated in the item description. The item description will detail the options available for receiving the merchandise (e.g., shipping or pick up). When you bid on the item, you will be asked to select your shipping or pick-up preference. If you wish to change this preference, you may email MHAFC at info@mhafc.org.
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When will my item ship?
Your order will be shipped within five business days after receipt of payment. Once your order has been shipped, you may track the delivery status through the "Shipped Orders" tab of your "My Account" page. Click the tracking number across from the item and you will be linked to the shipper's website where you can obtain current tracking information on your order.
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Can I ship to a different address?
The item purchased will automatically be sent to the shipping address given at registration. If you need to have the item sent to a different address, you may email MHAFC at info@mhafc.org to request the change. The email must include your user name, email address, bidder ID number, name of item you wish to have shipped, and the new address you want the item to be shipped to. We will then email you to confirm this information prior to shipping the item.
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How are shipping charges determined?
Shipping charges are pulled directly from the shipping courier's website and are based on the size of the box and the weight of the merchandise including the box and packing material. Additional fees may be added for insurance and/or signature required.
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Can an item be returned if it was damaged during shipping?
Items may be returned with prior authorization from MHAFC within seven (7) days of receipt if the merchandise was damaged during shipping. Returns will not be accepted without prior authorization. MHAFC will make arrangements for pickup, file a claim with the delivery company, and process a refund for you.
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What are customer service hours?
Customer service hours are Monday through Friday, 8:30 am to 5 pm Eastern Standard Time. To contact customer service, call (614) 221-1441 during these times.
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